If you have questions or problems concerning an existing enquiry, or would like to know the status of your enquiry you can contact us using the following telephone number:
+49 – 30 – 28 47 01 57 5 (Normal charges apply)
Please be aware that this number operates during working hours only – 09:00 until 18:00 (8am until 5pm UK time).
Please be sure to have your ticket number and email address ready to help us answer your enquiry as quickly as possible.

Due to technical difficulties you may experience slight delays in receiving responses to your enquires for the time being.